Frequently Asked Questions

What types of products does Herbisaur Tees offer?

Herbisaur Tees specializes in a whimsical collection of dinosaur-themed apparel. Our products feature humorous and artistic designs that appeal to both dinosaur enthusiasts and cannabis culture aficionados. Each T-shirt is crafted with vibrant graphics and a playful twist, making them unique conversation starters.

How are the T-shirts made?

All of our T-shirts are made to order through our print-on-demand partner, Printify. This means that each item is custom printed specifically for you once your order is placed, ensuring high-quality and unique designs for every customer.

What is the processing time for orders?

The processing time for orders is typically between 2 to 5 business days. Once your order is confirmed, it enters production, which usually takes an additional 2 to 7 business days on average. You will receive a confirmation email with tracking information once your order has shipped.

What is your return and refund policy?

Due to the made-to-order nature of our products, we do not accept returns or offer exchanges for buyer's remorse, incorrect sizing, or preference changes. However, if your order arrives damaged, defective, or incorrect, please notify us within 7 days of delivery for a replacement at no additional cost.

Do you ship internationally?

Currently, Herbisaur Tees only ships within the United States. We are focused on providing quality service to our domestic customers at this time.

How can I contact customer support?

If you have any questions or need assistance with your order, you can reach our customer support team via email at hello@herbisaurtees.com. We strive to respond to inquiries within 1 to 3 business days.

What should I do if my order hasn’t arrived?

If your package hasn’t arrived within the expected timeframe, first check your tracking number for updates. If tracking hasn’t updated for more than 7 business days, please contact us at hello@herbisaurtees.com for assistance.

Can I cancel or change my order after it has been placed?

Due to the made-to-order process, we cannot guarantee order cancellations or changes once an order is placed. If you need to make a change, please contact us immediately, and we will do our best to accommodate your request if production has not yet started.